These Terms and Conditions (“Terms”) constitute a binding agreement between you and ChanceCall LLC (“Company,” “ChanceCall,” “we,” “us,” or “our”). These Terms govern your access to and use of the ChanceCall mobile application, related website, features, content, and services (collectively, the “Platform”).
Please read these Terms carefully. They contain an agreement to individual arbitration and a waiver of jury trials and class actions.
1. ACCEPTANCE OF TERMS
By downloading the Platform, creating an account, clicking to accept these Terms, purchasing a feature, or otherwise accessing or using the Platform, you confirm that you have read, understood, and agreed to these Terms and acknowledge the ChanceCall Privacy Policy. If you do not agree, you must not access or use the Platform.
ChanceCall Celebrity is a separate companion service owned and operated by ChanceCall LLC and is governed by its own terms and privacy policy. These Terms apply only to ChanceCall unless expressly stated otherwise.
2. ELIGIBILITY
The Platform is strictly limited to persons who:
a. are at least eighteen (18) years old;
b. have the legal capacity to enter into a binding agreement;
c. are legally permitted to use the Platform; and
d. have not been permanently removed from the Platform for serious misconduct unless Company has authorized renewed access.
The Platform is not directed to children or minors. You may not allow anyone under 18 to access your account or appear in a call. You represent that you are not located in a country subject to a comprehensive United States embargo and are not listed on a United States government restricted-party list.
3. ACCOUNTS AND VERIFICATION
You must provide accurate, current, and complete account information and keep it updated. You may not create an account using another person’s identity or maintain an account for a person who is not eligible to use the Platform.
You are responsible for safeguarding your login credentials and for activity conducted through your account unless applicable law provides otherwise. You must promptly notify us at info@chancecall.com if you suspect unauthorized access or misuse. We may require reasonable age, identity, email, phone number, device, or account verification. Verification is intended to reduce risk but does not guarantee a user’s identity, background, intentions, statements, or conduct.
4. THE CHANCECALL SERVICE
ChanceCall facilitates spontaneous, generally one-time live video conversations between adult users. Matching may depend on user availability, account settings, stated interests, language, general location, matching preferences, safety controls, and automated systems. Company may modify matching criteria and Platform features to improve functionality, user experience, or safety.
We do not guarantee:
- that a match or call will be available;
- that a call will continue for any particular duration;
- the accuracy of another user’s profile or statements;
- another user’s identity, intentions, background, conduct, or compatibility; or
- any friendship, relationship, business opportunity, or other outcome.
ChanceCall provides communication technology only. Company is not a party to relationships, communications, transactions, or arrangements between users and does not conduct comprehensive criminal or background checks. The Platform is not an emergency, medical, legal, financial, counseling, mental-health, employment, or law-enforcement service. Contact an appropriate professional or local emergency service when necessary.
5. USER SAFETY AND INTERACTIONS
a. You are responsible for exercising reasonable judgment during and after every interaction.
b. Do not disclose passwords, financial credentials, government identification numbers, precise home addresses, or other sensitive information to another user.
c. If you communicate with or meet another user outside the Platform, you do so voluntarily and at your own risk. Company does not arrange, supervise, endorse, or accept responsibility for off-platform communications, transactions, or meetings.
d. Use the Platform’s reporting and blocking tools if another user behaves inappropriately. Contact local authorities immediately if you believe a person is in imminent danger or unlawful activity has occurred.
6. PROHIBITED CONDUCT
You must use the Platform lawfully, respectfully, and only for its intended social-connection purpose.
You may not:
a. permit a person under 18 to access or appear on the Platform;
b. misrepresent your age, identity, qualifications, affiliation, location, or intentions;
c. display, request, promote, or distribute nudity, pornography, sexually explicit conduct, prostitution, sexual exploitation, grooming, trafficking, or non-consensual intimate material;
d. harass, threaten, stalk, bully, intimidate, blackmail, exploit, discriminate against, or promote hatred or violence toward any person or group;
e. encourage suicide, self-harm, violence, dangerous conduct, criminal activity, or the unlawful sale of regulated goods or services;
f. impersonate another person or create deceptive profiles, manipulated media, or misleading deepfakes;
g. solicit passwords, financial credentials, money transfers, investments, gifts, or off-platform payments through fraud, pressure, or deception;
h. disclose another person’s private information or violate privacy, publicity, intellectual-property, contractual, or other legal rights;
i. record, livestream, screenshot, reproduce, publish, sell, or distribute another user or a call without that user’s prior express consent and all notices and permissions required by law;
j. distribute malware, spam, chain messages, unauthorized advertising, or commercial solicitations;
k. use bots, scraping, data-mining tools, automated accounts, or artificial traffic;
l. reverse engineer, disable, circumvent, or interfere with matching, payment, moderation, reporting blocking, access, or security controls;
m. evade fees, payment obligations, chargebacks, account restrictions, suspensions, or bans;
n. use information obtained through the Platform to identify, track, profile, or target another user outside the intended interaction; or
o. use the Platform in any manner reasonably likely to harm another person, Company, or the integrity of the Platform.
7. USER CONTENT AND LIVE CALLS
“User Content” means profile information, photographs, usernames, biographical details, preferences, messages, audio, video, reports, feedback, and other material you submit or transmit through the Platform. You retain ownership of your User Content. You grant Company a non-exclusive, worldwide, royalty-free, sublicensable license to host, transmit, process, format, display, reproduce, and moderate User Content only as reasonably necessary to operate, secure, maintain, improve, and enforce the Platform and these Terms. Company will not use your name, image, voice, or likeness in external advertising without your separate express consent.
You represent that:
- you own or have all necessary rights and permissions for your User Content;
- your User Content is accurate where presented as fact;
- your User Content complies with these Terms; and
- Company’s permitted use of your User Content will not violate another person’s rights.
Calls are intended to be live. Company does not grant users permission to record or redistribute them. If Company introduces an official recording or replay feature, additional notice and consent requirements will apply. Another user may capture or misuse information despite these rules. Do not disclose information you want to remain confidential.
This license continues while the User Content remains available through the Platform and for a reasonable period afterward solely for backup, security, legal-compliance, and dispute-resolution purposes. Company will not use the audiovisual content of live calls to train generative artificial-intelligence models without providing separate notice and obtaining any consent required by law.
8. REPORTING, BLOCKING, AND MODERATION
The Platform includes mechanisms to report objectionable content or conduct and block other users. Company may review reports, associated account information, call metadata, safety signals, and supporting evidence to:
a. investigate suspected violations;
b. restrict matching or account visibility;
c. remove User Content;
d. issue warnings;
e. suspend features or accounts;
f. preserve evidence concerning serious misconduct;
g. prevent fraud, exploitation, or repeated abuse;
h. report suspected unlawful conduct; and
i. respond to valid legal process.
Company may use automated safety tools and human review where appropriate. Company does not record or store the audiovisual content of live calls. If Company introduces a feature or safety process that records, samples, or permits human monitoring of live-call content, Company will provide any notice and obtain any consent required by applicable law before activating that feature or process. We cannot monitor every interaction or guarantee that every violation will be detected or prevented. Failure to take immediate action does not approve the conduct or waive our rights. Knowingly false, retaliatory, or abusive reports are prohibited.
9. PURCHASES AND PAYMENT
a. The Platform may offer paid calls, virtual credits, subscriptions, promotions, or other premium features. The applicable price, billing period, benefits, restrictions, and taxes will be disclosed before purchase.
b. By completing a purchase, you authorize the applicable app store or payment provider to charge your selected payment method.
c. The app store or payment provider may process your payment credentials and apply its own billing, cancellation, and refund terms. Company does not ordinarily receive or store complete payment-card information.
d. You are responsible for charges made through your account unless they result from circumstances for which applicable law makes Company responsible.
e. Chargebacks, reversed payments, fraudulent transactions, or unpaid balances may result in suspension or termination.
10. VIRTUAL CREDITS
Virtual credits are a limited, personal, non-transferable license to access designated Platform features.
Credits:
- are not money, property, stored value, or a bank account;
- have no cash value;
- may not be sold, transferred, exchanged, or redeemed outside the Platform;
- may be used only for the features identified at purchase; and
- may expire only as disclosed at purchase or permitted by applicable law.
Except where required by law or expressly stated at purchase, unused credits are not refundable. Company may correct a credit balance if it resulted from error, fraud, chargeback, unauthorized activity, or misuse.
11. SUBSCRIPTIONS AND AUTOMATIC RENEWAL
If the Platform offers subscriptions, the price, subscription period, included features, renewal terms, trial terms, and cancellation method will be disclosed before enrollment. Unless stated otherwise, subscriptions automatically renew for successive periods until canceled through the account or app-store settings used for the purchase. You must cancel before the renewal date to avoid the next charge.
Cancellation prevents future renewals but ordinarily does not generate a refund for the current subscription period. Deleting your ChanceCall account does not automatically cancel a subscription billed by an app store or third-party payment provider. You must separately cancel the subscription through the payment channel that processed it.
Before enrollment, Company will obtain affirmative consent to the disclosed automatic-renewal terms and provide a retainable confirmation containing the renewal terms, cancellation policy, and cancellation instructions. Cancellation will be available through a method at least as easy as enrollment, subject to applicable app-store controls. Company will provide clear notice of material changes as required by law.
12. REFUNDS AND SERVICE INTERRUPTIONS
Except where required by law, stated at checkout, or permitted by the applicable app store, completed purchases are final. If a paid connection is not successfully delivered because of a verified Platform failure, or because the other participant declines before the call begins, Company may restore the applicable credits or provide another remedy described at the time of purchase. Remedies may be denied where the failure resulted from the requesting user’s device, network, conduct, cancellation, or violation of these Terms.
This remedy does not apply to:
- missed calls;
- user device or internet failures;
- network problems outside Company’s reasonable control;
- another user ending a call after the call has begun;
- dissatisfaction with another user; or
- termination of a call because of prohibited conduct.
Refunds processed through an app store remain subject to that app store’s procedures and final decision-making authority.
13. COMPANY INTELLECTUAL PROPERTY
The Platform, including its software, interfaces, algorithms, designs, databases, text, graphics, logos, trademarks, and Company-created content, is owned by or licensed to Company and protected by law. Subject to these Terms, Company grants you a limited, personal, revocable, non-exclusive, non-transferable license to use the Platform for its intended purpose. You may not copy, modify, distribute, sell, sublicense, create derivative works from, or commercially exploit the Platform without Company’s prior written permission.
Feedback you voluntarily provide may be used by Company without restriction or compensation, provided it does not publicly identify you without permission.
14. COPYRIGHT COMPLAINTS
Company respects intellectual-property rights and may remove allegedly infringing material and terminate repeat infringers where appropriate. A copyright complaint must be sent to Company using the contact information in Section 27 and include:
- Identification of the copyrighted work;
- identification and location of the allegedly infringing material;
- the complainant’s contact information;
- a good-faith statement that the disputed use is unauthorized;
- a statement, under penalty of perjury, that the notice is accurate and the complainant is authorized to act; and
- a physical or electronic signature.
15. PRIVACY AND ELECTRONIC COMMUNICATIONS
The ChanceCall Privacy Policy explains how Company collects, uses, discloses, and retains personal information. By providing an email address, phone number, or device-notification permission, you agree to receive service, security, transaction, account, and legal communications electronically.
Marketing communications remain subject to your preferences and applicable law. You may unsubscribe from marketing messages without affecting essential service communications.
16. THIRD-PARTY SERVICES
The Platform may rely on app stores, video infrastructure, cloud providers, payment processors, analytics providers, authentication services, identity-verification providers, and other third parties. Third-party terms and privacy policies may apply separately. Company is not responsible for third-party services or interruptions outside its reasonable control.
17. APP-STORE TERMS
If you obtain the Platform through Apple Inc. (“Apple”):
- these Terms are between you and Company, not Apple;
- Company, not Apple, is responsible for the Platform, support, warranties, and related claims;
- your license is limited to use permitted by Apple’s applicable usage rules;
- Apple may refund the purchase price where required by its rules and will then have no further warranty obligation;
- you must comply with applicable laws and third-party terms; and
- Apple and its subsidiaries are third-party beneficiaries entitled to enforce this section.
Comparable marketplace provisions apply to other app stores.
18. ACCOUNT DELETION
You may request deletion of your account through the available in-app controls or by contacting Company. Account deletion is subject to reasonable verification. Certain information may be retained as described in the Privacy Policy for legal compliance, transaction records, fraud prevention, user safety, dispute resolution, and enforcement. Account deletion does not cancel an app-store subscription or eliminate outstanding payment obligations.
19. SUSPENSION AND TERMINATION
Company may restrict, suspend, or terminate your access if we reasonably believe that:
- you violated these Terms;
- your conduct presents a safety, fraud, legal, or security risk;
- you failed to pay amounts owed;
- you used an account to evade enforcement;
- continued access could harm users, Company, or third parties; or
- the Platform or a material feature is discontinued.
Where reasonable and legally permitted, Company may provide notice or an opportunity to appeal. Serious safety, fraud, exploitation, or legal concerns may result in immediate action. Upon termination, your right to use the Platform ends. Provisions concerning accrued payments, ownership, privacy, disclaimers, liability, indemnification, and disputes survive termination.
Upon account termination, unused credits may be cancelled to the extent permitted by law. If Company permanently discontinues the Platform or a paid service, Company may provide advance notice and a reasonable opportunity to use remaining credits, issue replacement benefits, or provide refunds where required by applicable law or applicable App Store rules.
20. DISCLAIMERS
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE.”
COMPANY DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING.
COMPANY DOES NOT WARRANT THAT:
- THE PLATFORM WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE;
- A MATCH OR CALL WILL OCCUR;
- USER CONTENT OR STATEMENTS WILL BE ACCURATE;
- ANOTHER USER WILL ACT LAWFULLY OR APPROPRIATELY; OR
- THE PLATFORM WILL PREVENT EVERY HARMFUL INTERACTION.
Some jurisdictions do not permit certain warranty exclusions. These disclaimers apply only to the extent permitted by applicable law.
21. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY AND ITS AFFILIATES, OFFICERS, EMPLOYEES, CONTRACTORS, AND LICENSORS WILL NOT BE LIABLE FOR:
- INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES;
- LOSS OF PROFITS, DATA, GOODWILL, REPUTATION, OR OPPORTUNITIES; OR
- HARM ARISING FROM USER CONDUCT, USER CONTENT, MATCHES, CALLS, RECORDINGS, OR OFF-PLATFORM ACTIVITY.
COMPANY’S TOTAL LIABILITY ARISING FROM THE PLATFORM OR THESE TERMS WILL NOT EXCEED THE GREATER OF:
- US$100; or
- the amount you paid through the Platform during the twelve (12) months preceding the event giving rise to the claim.
These limitations do not exclude liability that cannot lawfully be limited, including liability for Company’s fraud, willful misconduct, or gross negligence where applicable.
22. INDEMNIFICATION
To the extent permitted by law, you will defend, indemnify, and hold harmless Company and its affiliates, officers, employees, and contractors from third-party claims, losses, liabilities, damages, and reasonable legal fees arising from:
- your User Content;
- your unlawful or unauthorized conduct;
- your violation of another person’s rights; or
- your material breach of these Terms.
Company may control the defense of an indemnified claim. You may not settle a claim in a manner that admits fault or imposes obligations on Company without written consent.
23. DISPUTE RESOLUTION; ARBITRATION; CLASS WAIVER
Before filing a formal claim, you and Company will send written notice describing the dispute and requested relief and attempt in good faith to resolve it for thirty (30) days. Notices to Company must be sent to info@chancecall.com. Your notice must include your name, account email, a description of the dispute, and the relief requested.
Except for eligible small-claims matters and claims seeking injunctive relief for misuse of intellectual property, disputes arising from the Platform or these Terms will be resolved through binding individual arbitration administered by the American Arbitration Association under its applicable Consumer Arbitration Rules. The Federal Arbitration Act governs this arbitration provision. The arbitrator may award the same individual remedies available in court but may not combine claims or conduct a class, collective, or representative proceeding.
YOU AND COMPANY WAIVE TRIAL BY JURY AND PARTICIPATION IN A CLASS OR REPRESENTATIVE ACTION.
You may opt out of arbitration by emailing within thirty (30) days after first accepting these Terms. The notice must include your name, account email, and a clear request to opt out. If you timely opt out or arbitration is found unenforceable, disputes will be heard exclusively by the state or federal courts serving Company’s principal business address, and each party consents to those courts’ jurisdiction. Non-waivable consumer rights remain unaffected.
24. GOVERNING LAW
These Terms are governed by the laws of the Commonwealth of Virginia, without regard to its conflict-of-laws rules, except that the Federal Arbitration Act governs Section 23. Mandatory consumer protections applicable in a user’s place of residence remain unaffected where they cannot lawfully be waived.
25. GENERAL TERMS
a. These Terms, the Privacy Policy, and purchase terms presented at checkout constitute the entire agreement concerning the Platform. Specific checkout terms control only regarding the price, duration, renewal, cancellation, or features of the applicable purchase.
b. Company may assign these Terms in connection with a merger, financing, restructuring, or sale of assets. You may not assign them without Company’s written consent.
c. If a provision is unenforceable, it will be narrowed or severed to the minimum extent necessary, and the remaining provisions will continue in effect.
d. Failure to enforce a provision is not a continuing waiver. Section headings are for convenience only.
e. No user is an employee, agent, partner, or joint venturer of Company merely by using the Platform.
f. Company is not responsible for delay or failure caused by events beyond its reasonable control, including internet failures, service-provider outages, natural disasters, governmental actions, labor disputes, cyberattacks, or infrastructure failures.
26. CHANGES TO THESE TERMS
Company may update these Terms to reflect changes in law, safety practices, payment requirements, or Platform features. We will provide notice of material changes as required by law. Where legally required, we will request renewed acceptance.
Continued use after updated Terms take effect constitutes acceptance where permitted by law. If you do not agree, stop using the Platform and cancel any subscription renewal.
27. CONTACT INFORMATION
ChanceCall LLC
Email address: info@chancecall.com
Ready to make yournext connection?
Start real conversations with intelligent matching and crystal-clear video calls.
