These Terms and Conditions (“Terms”) constitute a binding agreement between you and ChanceCall LLC (“Company,” “ChanceCall,” “we,” “us,” or “our”). They govern access to and use of the ChanceCall Celebrity mobile application, related website, features, content, and services (collectively, the “Celebrity Platform”).
Please read these Terms carefully. They contain an agreement to individual arbitration and a waiver of jury trials and class actions.
1. ACCEPTANCE AND SCOPE
By downloading or using the Celebrity Platform, creating or linking an account, registering as a Celebrity, purchasing a paid interaction, or accepting these Terms, you confirm that you have read, understood, and agreed to these Terms and acknowledge the ChanceCall Celebrity Privacy Policy.
ChanceCall Celebrity is a companion service owned and operated by ChanceCall LLC. The standard ChanceCall application is governed by its own terms and privacy policy. If you access the Celebrity Platform through a ChanceCall account, the ChanceCall terms continue to govern that underlying account, while these Terms govern Celebrity Platform activities and transactions.
2. DEFINITIONS
For these Terms:
“Fan” means a user who seeks or purchases an interaction with a Celebrity.
“Celebrity” means a creator, entertainer, public figure, professional, expert, influencer, or other approved participant offering interactions through the Celebrity Platform.
“Paid Interaction” means a scheduled or on-demand live video call or other paid feature offered through the Celebrity Platform.
“User” includes Fans, Celebrities, and authorized Celebrity representatives.
3. ELIGIBILITY, ACCOUNTS, AND VERIFICATION
The Celebrity Platform is strictly limited to persons who are at least eighteen (18) years old and legally capable of entering into a binding agreement. You must provide accurate, current, and complete information and keep it updated. You may not impersonate another person, operate an unauthorized account, or permit a minor to access your account or appear in a call.
Company may require reasonable age, identity, account, payment, tax, professional-status, or authority verification. A representative registering or managing an account for a Celebrity represents that the representative has authority to bind and act for that Celebrity. Verification reduces risk but does not guarantee a person’s identity, qualifications, intentions, statements, conduct, or continued status. You must promptly notify Company using the contact information in Section 28 if you suspect unauthorized account access.
You represent that you are not located in a country subject to a comprehensive United States embargo and are not listed on a United States government restricted-party list.
4. LINKED CHANCECALL ACCOUNTS
The Celebrity Platform may permit or require connection to a ChanceCall account. Company may use linked-account information to provide login access, confirm eligibility, facilitate interactions, prevent fraud, investigate safety issues, process transactions, and provide customer support.
Serious misconduct, fraud, evasion, or safety violations occurring through either application may result in restrictions across both ChanceCall and ChanceCall Celebrity where reasonably necessary to protect users or the Platform.
5. THE CELEBRITY PLATFORM
The Celebrity Platform facilitates scheduled or on-demand live video interactions between Fans and Celebrities. Available Celebrities, prices, call lengths, schedules, and other conditions will be displayed before purchase or confirmation.
Company does not guarantee:
a. the availability of any Celebrity or Paid Interaction;
b. that an interaction will continue for a particular duration because of user conduct or circumstances outside Company’s control;
c. that a Celebrity will provide advice, endorsements, personal relationships, future contact, or any specific outcome;
d. the accuracy of statements made by a Celebrity or Fan; or
e. any off-platform communication, transaction, opportunity, or relationship.
Company provides hosting and communication technology. Except where expressly stated, Company is not the agent, manager, employer, partner, sponsor, or representative of any Celebrity or Fan.
6. CELEBRITY OBLIGATIONS
A Celebrity must:
a. provide truthful profile, identity, availability, and payout information;
b. possess all rights and permissions necessary to provide services and use submitted names, images, trademarks, music, materials, and content;
c. personally participate in confirmed interactions unless Company approves a substitute in advance;
d. reasonably honor confirmed schedules and promptly communicate unavoidable cancellations;
e. treat Fans respectfully and comply with these Terms;
f. avoid false claims about qualifications, achievements, affiliations, products, or services;
g. make legally required disclosures when discussing sponsored products, endorsements, or material commercial relationships;
h. maintain any professional licence legally required for statements or services offered; and
i. comply with applicable tax, advertising, consumer-protection, sanctions, and other legal requirements.
A Celebrity may not direct Fans to make off-platform payments or use off-platform arrangements to avoid Company fees relating to an interaction initiated through the Celebrity Platform.
7. FAN RESPONSIBILITIES AND SAFETY
Fans must interact respectfully and comply with all instructions reasonably related to safety and Platform operation. A Paid Interaction does not create a friendship, fiduciary relationship, professional relationship, endorsement, employment relationship, or obligation for future contact.
You should not disclose passwords, financial credentials, government identification numbers, precise home addresses, or other sensitive information during an interaction. Any off-platform communication, transaction, or meeting is voluntary and at the participants’ own risk. Use the reporting and blocking tools when necessary. Contact local authorities if you believe unlawful activity has occurred or a person faces imminent danger.
8. SCHEDULING, CANCELLATIONS, AND NO-SHOWS
a. The applicable scheduling, cancellation, rescheduling, lateness, and no-show rules will be disclosed before purchase or confirmation.
b. If a Celebrity cancels or fails to attend a confirmed Paid Interaction, Company may reschedule the interaction, restore credits, or issue another remedy, subject to applicable law and app-store procedures.
c. A Fan who misses or cancels an interaction may lose the purchase amount or credits if disclosed before purchase. No refund is ordinarily provided merely because a participant was dissatisfied with the conversation or because a call ended due to the Fan’s misconduct.
d. Repeated Celebrity cancellations, lateness, or no-shows may result in reduced visibility, withheld earnings for undelivered interactions, suspension, or termination.
9. PROHIBITED CONDUCT
Users may not:
a. permit a minor to access or appear on the Celebrity Platform;
b. misrepresent identity, age, authority, qualifications, affiliation, or intentions;
c. display, request, promote, or distribute nudity, pornography, sexually explicit conduct, prostitution, exploitation, trafficking, or non consensual intimate material;
d. harass, threaten, stalk, bully, intimidate, blackmail, discriminate against, or exploit another person;
e. encourage self-harm, violence, dangerous activity, criminal conduct, or unlawful transactions;
f. solicit passwords, fraudulent payments, investments, gifts, or financial credentials;
g. disclose another person’s private information or violate privacy, publicity, intellectual-property, contractual, or other rights;
h. record, livestream, screenshot, reproduce, publish, sell, or distribute another user or call without prior express consent and all legally required notices and permissions;
i. use a Celebrity’s name, image, voice, or likeness for commercial purposes without written permission;
j. distribute malware, spam, unauthorized advertising, or deceptive communications;
k. use bots, scraping tools, automated accounts, data-mining tools, or artificial traffic;
l. interfere with matching, scheduling, payment, payout, moderation, reporting, blocking, or security controls;
m. manipulate ratings, reviews, popularity, availability, prices, referrals, or transactions;
n. avoid Platform fees, commissions, payment obligations, account restrictions, suspensions, or bans; or
o. use the Celebrity Platform in a manner reasonably likely to harm another person, Company, or the integrity of the service.
10. USER CONTENT AND LIVE CALLS
“User Content” includes profiles, photographs, names, biographical information, messages, availability, reports, feedback, audio, video, and other material submitted or transmitted through the Celebrity Platform.
You retain ownership of your User Content. You grant Company a non-exclusive, worldwide, royalty-free, sublicensable license to host, transmit, process, format, display, reproduce, and moderate User Content as reasonably necessary to operate, secure, maintain, improve, and enforce the Celebrity Platform and these Terms. You represent that you own or possess all rights necessary for your User Content and that Company’s permitted use will not violate another person’s rights.
Calls are intended to be live. Company does not record or store the audiovisual content of live calls. If Company introduces an official recording, replay, sampling, or monitoring feature, Company will provide required notice and obtain required consent before activation.
Another user may capture or misuse information despite these rules. Do not disclose information you wish to keep confidential. Company will not use live-call audiovisual content to train generative artificial-intelligence models without separate notice and any consent required by law.
12. REPORTING, BLOCKING, AND MODERATION
The Celebrity Platform includes mechanisms for reporting objectionable content or conduct and blocking users. Company may review reports, account information, call metadata, safety signals, transaction records, and supporting evidence to investigate violations, protect users, prevent fraud, preserve evidence, remove content, restrict visibility, withhold disputed funds, suspend accounts, or comply with legal process. Company may use automated safety tools and human review where appropriate, but cannot monitor every interaction or guarantee that every violation will be prevented.
13. PRICES, PURCHASES, AND VIRTUAL CREDITS
Prices, call lengths, taxes, fees, restrictions, and available features will be disclosed before purchase. By completing a purchase, you authorize the applicable app store or payment provider to charge your selected payment method.
The Celebrity Platform may use virtual credits. Credits are limited, personal, non-transferable rights to access designated features. They are not money, property, stored value, or a bank account; have no cash value; and may not be sold, transferred, exchanged, or redeemed outside the Platform. Purchased credits do not expire where expiration is prohibited by applicable law or app-store rules. Promotional credits may expire if clearly disclosed. Payment credentials are generally processed by app stores or payment providers. Company does not ordinarily receive or store complete payment-card information.
14. CELEBRITY EARNINGS, COMPANY SHARE, AND PAYOUTS
Celebrities may receive a share of revenue from eligible completed Paid Interactions. Company retains a portion of that revenue as compensation for hosting, technology, administration, support, marketing, safety, and payment services.
The applicable price, Company share, Celebrity share, deductions, payout schedule, minimum payout threshold, and payment method will be disclosed through Celebrity onboarding, the dashboard, or separate payout terms before the Celebrity accepts paid activity.
Celebrity earnings may be calculated from amounts actually received after applicable app-store charges, payment-processing fees, refunds, credits, promotions, taxes, chargebacks, currency conversion, or other deductions disclosed to the Celebrity.
Company may:
a. delay payment until identity, tax, and payout information is verified;
b. withhold or reserve amounts reasonably related to refunds, chargebacks, fraud, disputes, legal process, or Terms violations;
c. correct payment or reporting errors;
d. deduct amounts previously overpaid; and
e. offset valid negative balances against future earnings.
Company will not retroactively change the revenue share applicable to a completed Paid Interaction. Material changes to future revenue-sharing terms will be disclosed before taking effect. Celebrities must maintain an eligible payout account. Company is not responsible for delays caused by inaccurate information, payout-provider restrictions, banking systems, or required compliance reviews.
15. TAXES AND CELEBRITY STATUS
a. Each Celebrity is responsible for determining and paying applicable income, sales, use, value-added, or other taxes arising from Celebrity earnings, except taxes Company or a payment provider is legally required to collect, withhold, or remit.
b. A Celebrity must provide accurate tax documentation when requested. Company may withhold payments or make legally required reports if documentation is incomplete or if law requires withholding.
c. Celebrities participate as independent providers and not as employees, agents, partners, or joint venturers of Company. Celebrities control whether to offer interactions, subject to accepted bookings, these Terms, and applicable law.
17. REFUNDS AND SERVICE INTERRUPTIONS
Except where required by law, stated at checkout, or permitted by the applicable app store, completed purchases are final. If a Paid Interaction is not successfully delivered because of a verified Platform failure or Celebrity cancellation, Company may reschedule it, restore credits, or provide another appropriate remedy. Remedies may be denied where the failure resulted from the Fan’s device, network, lateness, cancellation, misconduct, or Terms violation. Refunds processed through an app store remain subject to that app store’s procedures and authority.
18. INTELLECTUAL PROPERTY
a. The Celebrity Platform, including its software, interfaces, algorithms, designs, databases, graphics, trademarks, and Company-created content, is owned by or licensed to Company and protected by law.
b. Company grants you a limited, personal, revocable, non-exclusive, non-transferable licence to use the Celebrity Platform for its intended purpose. You may not copy, modify, distribute, sublicense, create derivative works from, or commercially exploit the Celebrity Platform without written permission.
c. Feedback voluntarily provided to Company may be used without restriction or compensation, provided it does not publicly identify you without permission.
19. COPYRIGHT COMPLAINTS
Company may remove allegedly infringing material and terminate repeat infringers. A copyright complaint must be sent using the contact information in Section 28 and include:
a. identification of the copyrighted work;
b. identification and location of the allegedly infringing material;
c. the complainant’s contact information;
d. a good-faith statement that the disputed use is unauthorized;
e. a statement under penalty of perjury that the notice is accurate and authorized; and
f. a physical or electronic signature.
Company may provide the complaint to the affected user. A legally compliant counter-notice may be submitted where material was removed because of mistake or misidentification.
20. PRIVACY AND ELECTRONIC COMMUNICATIONS
The ChanceCall Celebrity Privacy Policy explains how Company collects, uses, discloses, shares, and retains personal information, including information exchanged between linked ChanceCall services.
By providing an email address, telephone number, or notification permission, you agree to receive service, scheduling, transaction, payout, security, account, and legal communications electronically. Marketing communications remain subject to your preferences and applicable law.
22. ACCOUNT DELETION
You may request deletion through available in-app controls or by contacting Company. Deletion is subject to reasonable verification. Certain information may be retained as described in the Privacy Policy for transaction and payout records, taxes, fraud prevention, user safety, dispute resolution, enforcement, and legal compliance. Account deletion does not automatically cancel an app-store subscription, eliminate outstanding obligations, or require immediate payment of amounts subject to a lawful hold or review.
23. SUSPENSION AND TERMINATION
Company may restrict, suspend, or terminate access if it reasonably believes that a user:
a. violated these Terms;
b. presents a safety, fraud, payment, legal, or security risk;
c. misrepresented identity, authority, or Celebrity status;
d. failed to provide required tax or payout information;
e. manipulated transactions, ratings, or Platform controls;
f. used an account to evade enforcement; or
g. could harm users, Company, or third parties.
Serious safety, exploitation, fraud, or legal concerns may result in immediate action. Where reasonable and legally permitted, Company may provide notice or an opportunity to appeal. Upon termination, a Celebrity may remain eligible for undisputed earnings from completed interactions, less lawful deductions, reserves, refunds, chargebacks, and offsets. No earnings are owed for fraudulent, prohibited, or undelivered interactions. Provisions concerning payments, taxes, ownership, publicity rights, privacy, disclaimers, liability, indemnification, and disputes survive termination.
24. DISCLAIMERS
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE CELEBRITY PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE.” COMPANY DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING.
COMPANY DOES NOT WARRANT THAT:
a. A CELEBRITY OR PAID INTERACTION WILL BE AVAILABLE;
b. AN INTERACTION WILL PRODUCE A PARTICULAR EXPERIENCE OR OUTCOME;
c. A USER’S PROFILE, IDENTITY, QUALIFICATIONS, OR STATEMENTS WILL BE ACCURATE;
d. ANOTHER USER WILL ACT LAWFULLY OR APPROPRIATELY; OR
e. THE PLATFORM WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.
The Celebrity Platform is not an emergency, medical, legal, financial, mental-health, employment, or professional-advisory service. Statements made by a Celebrity are those of that Celebrity and not Company.
26. INDEMNIFICATION
To the extent permitted by law, you will defend, indemnify, and hold harmless Company and its affiliates, officers, employees, and contractors from third-party claims, losses, liabilities, damages, taxes, penalties, and reasonable legal fees arising from:
a. your User Content, services, statements, endorsements, or conduct;
b. your violation of another person’s privacy, publicity, intellectual-property, or contractual rights;
c. your failure to make legally required disclosures;
d. your tax or professional obligations; or
e. your material breach of these Terms.
Company may control the defence of an indemnified claim. You may not settle a claim in a manner that admits fault or imposes obligations on Company without written consent.
27. DISPUTE RESOLUTION; ARBITRATION; CLASS WAIVER
Before filing a formal claim, you and Company must provide written notice describing the dispute and requested relief and attempt in good faith to resolve it for thirty (30) days. Notices to Company must be sent using the contact information in Section 28. Except for eligible small-claims matters, claims seeking injunctive relief for misuse of intellectual property, and public injunctive relief that cannot lawfully be waived, disputes arising from the Celebrity Platform or these Terms will be resolved through binding individual arbitration administered by the American Arbitration Association under its applicable arbitration rules. The Federal Arbitration Act governs this provision.
YOU AND COMPANY WAIVE TRIAL BY JURY AND PARTICIPATION IN A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION.
You may opt out of arbitration by emailing Company at the address in Section 28 within thirty (30) days after first accepting these Terms. Your notice must include your name, account email, and a clear request to opt out.
If the class waiver is unenforceable for a particular claim or remedy, that claim or remedy will proceed in court and not in class arbitration. If you timely opt out or arbitration is otherwise unenforceable, disputes will be heard by the state courts located in, or federal court having jurisdiction over, the Virginia county or independent city where Company maintains its principal business address. Non-waivable consumer rights remain unaffected.
28. GOVERNING LAW AND CONTACT INFORMATION
These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-laws principles, except that the Federal Arbitration Act governs Section 27.
ChanceCall LLC
Email address: info@chancecall.com
29. DISPUTE RESOLUTION; ARBITRATION; CLASS WAIVER
a. These Terms, the ChanceCall Celebrity Privacy Policy, applicable Celebrity onboarding or payout terms, and purchase terms presented at checkout constitute the agreement concerning the Celebrity Platform. Specific payout or checkout terms control only regarding the applicable price, revenue share, deductions, duration, renewal, cancellation, or feature.
b. Company may assign these Terms in connection with a merger, financing, restructuring, or sale of assets. You may not assign them without written consent.
c. If a provision is unenforceable, it will be narrowed or severed to the minimum extent necessary. Failure to enforce a provision is not a continuing waiver.
d. Company is not responsible for delay or failure caused by events beyond its reasonable control, including service-provider outages, internet failures, natural disasters, governmental actions, labour disputes, cyberattacks, or infrastructure failures.
30. CHANGES TO THESE TERMS
Company may update these Terms to reflect changes in law, safety practices, payments, payouts, or Celebrity Platform features. We will provide notice of material changes as required by law and obtain renewed acceptance where legally required. Changes will not retroactively alter the revenue share for completed Paid Interactions. If you do not agree to revised Terms, you must stop using the Celebrity Platform and cancel future subscriptions or availability.
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