ChanceCall LLC (“ChanceCall,” “Company,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you use the ChanceCall mobile application, related website, features, and services (collectively, the “Platform”).
This Policy applies only to ChanceCall. ChanceCall Celebrity is a separate companion service owned and operated by ChanceCall LLC and is governed by its own terms and privacy policy.
1. INFORMATION WE COLLECT
Depending on how you use the Platform, we may collect the following categories of information:
a. Account & Profile Information
This may include your name, username, date of birth or age confirmation, email address, telephone number, profile photograph, biography, language, interests, matching preferences, and other information you provide.
b. Verification Information:
We may collect information needed to verify your age, identity, email, telephone number, device, or account. If identity verification is offered, this may include identification documents, a selfie, or verification results provided by a verification service.
If verification involves biometric data, we or our verification provider will provide any additional notice and obtain any consent required by applicable law before processing that data.
c. User Content and Communications:
We collect information you submit through the Platform, including profile content, messages, feedback, customer-support communications, reports, blocking selections, and evidence voluntarily submitted with a safety report. Information you place in your profile or disclose during a call may be seen or retained by other users. You should not disclose information that you wish to keep private.
d. Call and Matching Information:
We may collect call and matching metadata, such as:
- Match requests and results;
- Call start and end times;
- Call duration and connection status;
- Matching preferences;
- Reports or blocks associated with an interaction; and
- Technical and safety signals used to detect fraud, abuse, or service failures.
e. Device and Usage Information:
We may automatically collect your IP address, device type, operating system, app version, device identifiers, language settings, network information, login history, pages or features used, crash reports, diagnostic information, and security logs.
f. Location Information:
We may estimate your general location from your IP address or device settings. We collect precise location only if a Platform feature requires it, you grant device permission, and applicable law permits the collection. You may manage location permissions through your device settings, although disabling them may affect location-based features.
g. Transaction Information:
If you purchase credits, paid calls, subscriptions, or premium features, we may receive transaction details such as the product purchased, amount, date, subscription status, credit balance, app-store receipt, and payment status. Payment-card information is generally processed by the applicable app store or payment provider. ChanceCall does not ordinarily receive or store complete payment-card numbers.
h. Sensitive Information:
Profile preferences, verification information, location data, reports, or User Content may reveal information considered sensitive under applicable law. You should provide sensitive information only when necessary and when you are comfortable doing so. We obtain consent for sensitive-data processing where required.
2. LIVE VIDEO CALLS
Live audio and video are transmitted and temporarily processed as technically necessary to provide a call. ChanceCall does not record or store the audiovisual content of live calls. If we introduce a feature or safety process that records, samples, or permits human monitoring of live-call content, we will provide appropriate notice and obtain any consent required by law before activating that feature or process. Other users may capture or misuse call content in violation of our Terms and Conditions. ChanceCall cannot guarantee that another user will comply with the prohibition against unauthorized recording or distribution.
Reports submitted by users may contain screenshots, recordings, or other evidence independently created or provided by the reporting user. Such evidence may be retained as reasonably necessary to investigate misconduct, protect users, enforce our Terms, or comply with law.
3. HOW WE COLLECT INFORMATION
We collect information:
- Directly from you when you create an account, complete a profile, make a purchase, contact us, or submit a report;
- Automatically through the Platform, device permissions, cookies, software development kits, logs, and similar technologies;
- From app stores, payment processors, identity-verification providers, security providers, and other service providers;
- From other users who report an interaction or submit content involving you; and
- From public or lawful sources where reasonably necessary for fraud prevention, safety, or legal compliance.
4. HOW WE USE INFORMATION
We collect information:
a. create, maintain, verify, and secure accounts;
b. provide matches and facilitate live video calls;
c. process purchases, subscriptions, credits, refunds, and payment disputes;
d. personalize matching results and Platform features;
e. provide customer service and respond to requests;
f. investigate reports and enforce our Terms and Conditions;
g. detect and prevent fraud, exploitation, harassment, unauthorized access, and other harmful conduct;
h. maintain, troubleshoot, analyze, and improve Platform performance;
i. send service, transaction, account, security, and legal communications;
j. send marketing communications where permitted, subject to your right to unsubscribe;
k. comply with legal obligations and respond to lawful requests; and
l. establish, exercise, or defend legal claims.
We will not use your name, image, voice, or likeness in external advertising without your separate express consent. We will not use the audiovisual content of live calls to train generative artificial-intelligence models without separate notice and any consent required by law. Where applicable law requires a legal basis, we process information to perform our agreement with you, comply with legal obligations, pursue legitimate interests such as safety and Platform security, or based on your consent.
5. HOW WE DISCLOSE INFORMATION
We may disclose personal information to the following categories of recipients:
a. Other Users:
Your profile information and other content intended for social interaction may be visible to matched users or other users according to the Platform’s settings. Information you disclose during a call is available to the other participant.
b. Service Providers:
We may disclose information to companies that provide cloud hosting, live-video infrastructure, analytics, authentication, identity verification, customer support, fraud prevention, moderation, security, communications, and other operational services. These providers may process information only for authorized purposes and subject to appropriate contractual obligations.
c. App Stores and Payment Providers:
We may exchange transaction, receipt, account, subscription, and fraud-prevention information with app stores and payment processors.
d. Legal and Safety Disclosures:
We may disclose information when reasonably necessary to:
- Comply with law, legal process, or governmental requests;
- Investigate suspected illegal conduct;
- Protect the rights, safety, and security of users, Company, or others;
- Prevent fraud, exploitation, abuse, or serious harm; or
- Enforce our Terms and other agreements.
e. Business Transactions:
Information may be disclosed or transferred in connection with a merger, financing, acquisition, restructuring, bankruptcy, or sale of all or part of the business, subject to appropriate confidentiality and legal protections.
f. With Your Direction or Consent:
We may disclose information for another purpose that we explain when requesting your consent or at your direction.
6. SALE AND TARGETED ADVERTISING
ChanceCall does not sell personal information for monetary consideration. As of the Effective Date, we do not share personal information for cross-context behavioral advertising or process personal information for targeted advertising or legally significant profiling. If these practices change, we will update this Policy, provide any required notice, and offer legally required opt-out methods before engaging in such processing.
We may use service providers to perform analytics or measure Platform performance on our behalf. Those activities are not intended to permit independent use of personal information for targeted advertising.
7. COOKIES AND SIMILAR TECHNOLOGIES
The Platform and related website may use cookies, software development kits, pixels, local storage, and similar technologies to:
- Maintain login sessions;
- Remember settings and preferences;
- Prevent fraud and secure accounts;
- Understand Platform usage;
- Diagnose technical problems; and
- Measure performance.
You may manage certain technologies through your browser, device, or Platform settings. Disabling them may affect essential functions. We honor legally required browser-based privacy signals where applicable to our data practices.
8. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including:
- Maintaining your account and providing the Platform;
- Completing transactions and maintaining financial records;
- Investigating safety reports and enforcing account restrictions;
- Preventing fraud and repeated abuse;
- Complying with legal, tax, accounting, and regulatory obligations; and
- Resolving disputes and defending legal claims.
Retention periods depend on the type of information, the reason it was collected, legal requirements, and operational or safety needs. When information is no longer required, we may delete, anonymize, or securely isolate it. Residual copies may remain temporarily in protected backups. Aggregated or de-identified information that cannot reasonably be linked to you may be retained and used for legitimate business purposes. We will not attempt to re-identify de-identified data except as permitted by law and will require recipients of such data to maintain it in de-identified form.
9. DATA SECURITY
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No electronic transmission or storage system is completely secure. You are responsible for maintaining the confidentiality of your login credentials and promptly notifying us if you suspect unauthorized account access.
10. YOUR PRIVACY RIGHTS
Depending on your location and applicable law, you may have the right to:
- Confirm whether we process your personal information;
- Access or obtain a copy of your information;
- Correct inaccurate information;
- Request deletion of information;
- Obtain portable information in an appropriate format;
- Opt out of the sale of personal information, targeted advertising, or certain profiling;
- Limit or withdraw consent to certain sensitive-data processing; and
- Appeal our refusal to act on a privacy request.
You may submit a request through available in-app controls or using the contact information in Section 17. We may request information reasonably necessary to verify your identity and protect your account. You do not need to create a new account to make a request, although we may ask you to use an existing account.
Where required, we will respond within forty-five (45) days, subject to a legally permitted extension. Certain information may be exempt from access or deletion, including information retained for security, fraud prevention, transaction records, legal compliance, or the protection of others.
If we deny your request, you may appeal by replying to our decision or contacting us with the subject line “Privacy Appeal.” We will respond to an appeal within the period required by applicable law and, if the appeal is denied, provide available instructions for contacting the appropriate regulatory authority. We will not unlawfully discriminate against you for exercising a privacy right.
11. YOUR CHOICES
You may:
- Update certain profile and account information through the Platform;
- Manage camera, microphone, location, and notification permissions through your device;
- Unsubscribe from marketing emails using the link provided in the message;
- Block or report another user through the Platform;
- Cancel subscriptions through the payment channel used to purchase them; and
- Request account deletion through the Platform or by contacting us.
Deleting your ChanceCall account does not automatically cancel a subscription billed through an app store.
12. CHILDREN AND MINORS
ChanceCall is strictly limited to adults who are at least eighteen (18) years old. We do not knowingly permit minors to create accounts or use the Platform. If we learn that a minor has provided personal information or is using the Platform, we may suspend the account and delete the information, subject to reasonable verification and any retention required for safety, legal compliance, or law-enforcement purposes. If you believe a minor is using the Platform, please contact us using the information provided in Section 17.
13. INTERNATIONAL DATA TRANSFERS
ChanceCall is operated from the United States. If you access the Platform from another country, your information may be transferred to and processed in the United States or other jurisdictions where our service providers operate. Where required, we use appropriate legal safeguards for international transfers. Privacy protections and governmental-access laws may differ from those in your country.
14. THIRD-PARTY SERVICES
The Platform may contain links to or integrate with app stores, payment providers, verification services, or other third-party services. Their privacy practices are governed by their own policies, and we encourage you to review them. This Policy does not govern information that a third party collects independently and controls for its own purposes.
15. ACCOUNT DELETION
You may request deletion through available in-app controls or by contacting us. We may verify your identity before completing the request. Deletion removes or de-identifies information associated with your account except information we are permitted or required to retain for transaction records, legal compliance, security, fraud prevention, safety investigations, dispute resolution, or enforcement of account restrictions.
16. CHANGES TO THIS POLICY
We may update this Privacy Policy to reflect changes in law, technology, Platform features, or our information practices. We will revise the Effective Date and provide notice of material changes as required by law. If a change requires consent, we will request consent before applying the change to affected information.
17. CONTACT INFORMATION
ChanceCall LLC
Email address: info@chancecall.com
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