ChanceCall LLC (“ChanceCall,” “Company,” “we,” “us,” or “our”) owns and operates ChanceCall Celebrity. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when Fans, Celebrities, representatives, and other users access the ChanceCall Celebrity application, website, features, and services (collectively, the “Celebrity Platform”).
ChanceCall Celebrity works in conjunction with ChanceCall but is governed by this separate Privacy Policy. The ChanceCall Privacy Policy applies separately to the standard ChanceCall application.
1. INFORMATION WE COLLECT
Depending on how you use the Platform, we may collect the following categories of information:
a. Account and Profile Information:
Name, username, date of birth or age confirmation, email address, telephone number, profile photograph, biography, language, interests, matching preferences, socialmedia handles, availability, and other information you provide.
b. Celebrity and Representative Information:
A Celebrity or representative may provide a legal name, stage or professional name, professional history, agency or management information, representative contact details, authorization documents, profile materials, rates, availability, and other information needed to establish and manage a Celebrity profile.
c. Verification Information:
We may collect information needed to verify age, identity, account ownership, Celebrity status, professional claims, or representative authority. This may include identification documents, selfies, verification results, and information obtained from public or professional sources. If verification involves biometric data, we or our verification provider will provide any additional notice and obtain any consent required before processing that data.
d. User Content and Communications:
We collect profiles, photographs, messages, availability, feedback, support communications, reports, blocking selections, and evidence submitted with safety or transaction complaints.
e. Call and Scheduling Information:
We may collect match or booking requests, accepted and declined interactions, scheduled times, call start and end times, duration, connection status, cancellations, noshows, reports, blocks, and technical or safety signals.
f. Transaction, Earnings, and Payout Information:
We may collect purchase amounts, credits, subscription status, receipts, refunds, chargebacks, Celebrity revenue shares, earnings, payout status, payout account identifiers, and tax-related information. Payment-card, bank-account, and tax information may be collected directly by payment, payout, app-store, or tax-compliance providers. Company does not ordinarily receive or store complete payment-card or bank-account numbers.
g. Device, Usage, and Location Information:
We may collect IP addresses, device type, operating system, app version, device identifiers, language settings, network information, login history, features used, crash reports, diagnostic information, security logs, and general location. Precise location is collected only when required by a feature, device permission is granted, and applicable law permits the collection.
h. Sensitive Information:
Verification documents, precise location, payout or tax information, reports, and profile preferences may include information considered sensitive under applicable law. We obtain consent for sensitive-data processing where required.
2. LINKED CHANCECALL ACCOUNTS
If you connect or use a ChanceCall account with the Celebrity Platform, Company may exchange account identifiers, profile information, age or verification status, general location, preferences, transaction information, device data, reports, blocks, fraud signals, and enforcement status between the applications.
We use this information to:
a. provide linked login and account functions;
b. confirm eligibility and verification status;
c. facilitate Celebrity interactions;
d. process payments, credits, earnings, and refunds;
e. prevent fraud and account evasion;
f. investigate safety incidents;
g. provide customer support;
h. enforce restrictions across Company services where reasonably necessary.
3. LIVE VIDEO CALLS
Live audio and video are transmitted and temporarily processed as technically necessary to provide a call. Company does not record or store the audiovisual content of live calls. If we introduce recording, replay, sampling, or human-monitoring functionality, we will provide required notice and obtain required consent before activation. Other users may capture or misuse call content in violation of the Terms. Reports may contain screenshots, recordings, or other evidence independently provided by a user. Such evidence may be retained as reasonably necessary for safety, enforcement, disputes, or legal compliance.
4. HOW WE COLLECT INFORMATION
We collect information:
- Directly from you or an authorized representative;
- Through linked ChanceCall accounts;
- Automatically through the Celebrity Platform, device permissions, cookies, software development kits, and logs;
- From app stores, payment and payout processors, verification providers, tax-compliance providers, and other service providers;
- From other users who report an interaction or submit content involving you; and
- From public, professional, agency, or lawful sources used to verify Celebrity information or prevent fraud.
5. HOW WE USE INFORMATION
We use this information to:
a. create, link, verify, maintain, and secure accounts;
b. establish and display Celebrity profiles;
c. schedule and facilitate live interactions;
d. process purchases, credits, subscriptions, earnings, payouts, refunds, and disputes;
e. calculate Company and Celebrity revenue shares;
f. personalize Platform features and Celebrity recommendations;
g. promote approved Celebrity profiles and availability;
h. provide customer service and communications;
i. investigate reports and enforce applicable Terms;
j. detect fraud, exploitation, harassment, and unauthorized access;
k. maintain, analyze, troubleshoot, and improve performance;
l. comply with tax, accounting, sanctions, and other legal requirements; and
m. establish, exercise, or defend legal claims.
We will not use a Fan’s name, image, voice, or likeness in external advertising without separate express consent. Celebrity names, approved images, biographies, likenesses, and profile information may be used to display and promote Celebrity participation as authorized under the ChanceCall Celebrity Terms. We will not use livecall audiovisual content to train generative artificial-intelligence models without separate notice and any consent required by law.
Where applicable law requires a legal basis, we process personal information to perform our agreement with you, comply with legal obligations, pursue legitimate interests such as safety, fraud prevention, and Platform security, or based on your consent.
6. HOW WE DISCLOSE INFORMATION
We may disclose personal information to:
a. Fans, Celebrities, and Other Users:
Celebrity profiles, availability, rates, and other information intended for public or user-facing display may be visible to Fans. Information a participant discloses during a call is available to the other participant. Celebrities may receive limited information reasonably necessary to manage a booking, such as a Fan’s display name and scheduled interaction details.
b. Service Providers:
We may disclose information to providers of cloud hosting, video infrastructure, analytics, authentication, verification, payment/payout processing, tax compliance, support, fraud prevention, moderation, security, communications, and operational services.
c. App Stores and Payment/Payout Processors:
We may exchange transaction, receipt, account, subscription, payout, and fraud-prevention information.
d. Representatives and Agencies:
We may share profile, booking, earnings, payout, and administrative information with a Celebrity’s verified representative or agency.
e. Legal and Safety Disclosures:
We may disclose information to comply with law, legal process, or governmental requests; investigate illegal conduct; protect rights, safety, and security; prevent fraud, exploitation, or abuse; or enforce terms.
f. Business Transactions:
In connection with a merger, financing, restructuring, or sale of assets.
g. With Consent:
At your direction or with your consent.
7. PUBLIC CELEBRITY PROFILES AND PROMOTION
Celebrity profile information is intended for public or user-facing display. Approved names, stage names, profile photographs, biographies, availability, professional information, and related content may appear within ChanceCall, ChanceCall Celebrity, Company websites, app-store listings, social-media accounts, and promotional materials. Celebrities should not submit personal contact details or confidential information for public display. Promotional uses are subject to the Celebrity license contained in the Terms.
8. SALE AND TARGETED ADVERTISING
Company does not sell personal information for monetary consideration. As of the Effective Date, we do not share personal information for cross-context behavioral advertising or process personal information for targeted advertising or legally significant profiling. If these practices change, we will update this Policy, provide required notice, and offer legally required opt-out methods before engaging in such processing. Analytics providers may process information on Company’s behalf to measure Platform performance. They are not authorized to use that information independently for targeted advertising.
9. COOKIES AND SIMILAR TECHNOLOGIES
The Celebrity Platform and related website may use cookies, software development kits, pixels, local storage, and similar technologies to maintain sessions, remember preferences, prevent fraud, analyze usage, diagnose problems, and measure performance. You may manage certain technologies through browser, device, or Platform settings. Disabling them may affect essential functions. We honor legally required browser-based privacy signals where applicable to our practices.
10. DATA RETENTION
We retain personal information only for as long as reasonably necessary to:
- Maintain accounts and provide the Celebrity Platform;
- Administer bookings and interactions;
- Complete purchases, payouts, and financial reporting;
- Maintain tax, accounting, and transaction records;
- Investigate safety incidents and enforce restrictions;
- Prevent fraud, chargebacks, and repeated abuse;
- Resolve disputes and defend legal claims; and
- Comply with applicable law.
Retention periods depend on the nature of the information, legal requirements, account status, transaction history, and safety needs. When information is no longer required, we may delete, anonymize, or securely isolate it. Residual copies may remain temporarily in protected backups. We will not attempt to re-identify deidentified information except as permitted by law and will require recipients to maintain it in de-identified form.
11. DATA SECURITY
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. No transmission or storage system is completely secure. Users are responsible for safeguarding account credentials and promptly reporting suspected unauthorized access.
12. YOUR PRIVACY RIGHTS
Depending on your location and applicable law, you may have the right to:
- Confirm whether we process your personal information;
- Access or obtain a copy of your information;
- Correct inaccurate information;
- Request deletion;
- Obtain portable information in an appropriate format;
- Opt out of sale, targeted advertising, or certain profiling;
- Limit or withdraw consent to sensitive-data processing; and
- Appeal our refusal to act on a privacy request.
Submit requests through available in-app controls or using the contact information in Section 18. We may verify your identity and authority before responding. You do not need to create a new account to make a request. Where required, we will respond within forty-five (45) days, subject to a legally permitted extension. Information may be retained where permitted for transactions, payouts, taxes, fraud prevention, safety, legal compliance, or protection of others.
If we deny a request, you may appeal by replying to our decision or using the subject line “Privacy Appeal.” We will respond within the legally required period and, if the appeal is denied, provide available instructions for contacting the appropriate regulatory authority. We will not unlawfully discriminate against you for exercising a privacy right.
13. YOUR CHOICES
You may:
- Update profile, availability, and account information;
- Manage camera, microphone, location, and notification permissions;
- Control certain linked-account features where offered;
- Unsubscribe from marketing communications;
- Block or report users;
- Cancel subscriptions through the original payment channel; and
- Request account deletion.
Deleting an account does not automatically cancel an app-store subscription or eliminate outstanding payment, payout, tax, or compliance obligations.
14. CHILDREN AND MINORS
ChanceCall Celebrity is strictly limited to adults who are at least eighteen (18) years old. We do not knowingly permit minors to create accounts, offer Celebrity interactions, purchase interactions, or appear in calls. If we learn that a minor is using the Celebrity Platform, we may suspend the account and delete associated information, subject to reasonable verification and retention required for safety or legal compliance. If you believe a minor is using the Celebrity Platform, contact us using the information in Section 18.
15. INTERNATIONAL DATA TRANSFERS
ChanceCall Celebrity is operated from the United States. Information may be transferred to and processed in the United States or other jurisdictions where our service providers operate. Where required, we use appropriate legal safeguards for international transfers. Privacy protections and governmental-access laws may differ from those in your jurisdiction.
16. THIRD-PARTY SERVICES
The Celebrity Platform may integrate with app stores, payment providers, payout providers, verification services, tax-compliance services, or other third parties. Their independent privacy practices are governed by their own policies. This Policy does not govern information that a third party independently collects and controls for its own purposes.
17. ACCOUNT DELETION
You may request account deletion through available in-app controls or by contacting us. We may verify your identity or representative authority before completing the request. Deletion removes or de-identifies account information except information permitted or required to be retained for payments, payouts, tax and accounting records, fraud prevention, chargebacks, safety investigations, disputes, legal compliance, or enforcement of restrictions. Celebrity profile information will be removed from active display within a reasonable period, although archival, transaction, legal, and previously published promotional materials may be retained where permitted.
Unless the applicable deletion process expressly states otherwise, deleting a ChanceCall Celebrity account does not automatically delete a linked ChanceCall account, and deleting a ChanceCall account does not automatically delete the ChanceCall Celebrity account.
18. CHANGES AND CONTACT INFORMATION
We may update this Policy to reflect changes in law, technology, payment practices, or Celebrity Platform features. We will revise the Effective Date and provide notice of material changes as required. Where consent is legally required, we will obtain it before applying the change.
ChanceCall LLC
Email address: info@chancecall.com
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